Friday, 10 July 2015

First the bad

Are you interested in our kitchen?  It's finished after a fair few months.  But you do have to wait a little longer to see the results, as I need to get this off my chest first.  Building work is never much fun and I wonder if ours was any better or worse than the average.

Anyone who knows me will know that I've developed a habit of falling out with's a habit that I regard as worse than smoking.  I can't say I enjoy it at all.  The Cat's Mother on the other hand falls out with no one.  That's a good habit, although occasionally quite annoying.  Anyway, on this particular occasion, we're both of a similar mind.  Some quotes from e-mail exchanges with our new kitchen supplier...purveyors of luxury kitchens to the stars (supposedly).  I was going to include their name, but perhaps it's not can always ask if you want to know.  The blue quotes are from them. 

I apologise if we have indeed not lived up to your expectations

I apologise for any inconvenience you have suffered so far

I will find out what is happening this morning and call you

Whilst I do not know any detail of your particular job, it is fair to say that you appear correct regarding the lack of communication!! For this I humbly apologise. For what it is worth I agree our internal level of communication is nowhere near what it should be and this is something we Te [sic]working hard to change. The upturn in Our Global business levels, has left us playing catch up. No excuse I know, but at least an honest response.

Thank you for your time on the phone earlier, and again apologise for the lack of communication regarding the information below not being relayed to you

I care not whether this offends you

Thank you for your feedback, and I shall be ensuring that your experience is not repeated in our future installations, as the journey is as important as the final product, which I am sure will look fantastic

I would indeed like to meet with you. You are absolute correct that in a Workd [sic] awash with "luxury brands" it is the "experience" as much or even more than the product that defines true luxury.

I cannot guarantee that meeting me will benefit you that much however it will help me ensure that we do not inconvenience others unnecessarily.
So I agreed to meet on a date specified by the CEO, and have heard nothing since.....would I recommend them?  Would I hell, I would recommend anyone but them.....